In accordance with the CMS security policy, the FISS Logon ID is not to be used by any one other than the assigned user. Highmark Medicare Services requires that every user of a FISS/HIQA Logon ID must have a unique Logon ID for greater accountability and security. The password is not to be revealed to anyone, including supervisors and managers.

It is critical that all logon requests submitted to Highmark Medicare Services have the REQUESTOR’S individual e-mail address and telephone number on the request form or change form. Logon information will no longer be sent to the managers, supervisors or persons other than the REQUESTOR. The requestor, and ONLY the requestor, will now receive the logon information directly.