Compliance — The Highmark Medicare Services Compliance Program

Highmark Medicare Services' mission is to provide quality services and responsive solutions in the administration of our Medicare Part A & B contracts, according to our core values, in support of stakeholder goals. We do this through our focus on our Core Values of fiscal responsibility, operational excellence, customer focus, continuous improvement, and commitment to integrity. In carrying out our mission, we strive to preserve the reputation that Highmark Medicare Services has built upon its high ethical standards.

Building a strong reputation is difficult, but losing it is easy. That is particularly true today as government health care contractors are under increasing scrutiny. Questionable or unlawful acts quickly erode public confidence, causing our customers to lose trust in us.

At Highmark Medicare Services, we embrace our Core Values. We recognize that it is not enough to merely comply with laws and regulations but imperative to abide by the highest ethical standards in serving our customers and our community. Therefore, it is important that we do not lose sight of one basic principle of integrity — "We care not only for the end result, but how it is obtained." This means conducting ourselves with integrity in everything we do.

The responsibilities and expectations found in the Code of Business Conduct are not new. Highmark Medicare Services' Code of Business Conduct forms the backbone of our ethical culture. It is the cornerstone of Highmark Medicare Services' commitment to integrity and one of our Core Values.

All concerns deserve proper attention, no matter how small they are. If you are unsure about what to do in a given situation, you are encouraged to consult with your management. You may also contact the Highmark Medicare Services Compliance Office using the resources outlined in this booklet. We are counting on your assistance in preserving and strengthening our commitment to operare as an ethical organization.

Patrick M. Kiley
President

Bruce W. Holman
Compliance Officer

David M. O'Brien
Chairman of the Board
Highmark Medicare Services Inc.

Medicare A+B

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