General
These are currently the most asked questions at our Provider Contact Center. Please read the Q&A below to see if we can help you with your inquiry.
- I requested a new RACF ID a few weeks ago to obtain access to FISS. I would like to check on the status of this request. Is there anything I need to have when I call the customer contact center?
- I just submitted my claim via DDE in FISS. Can you look at my claim and tell me if it is billed correctly?
- I need to have my FISS password reset. How can I do this?
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When you complete and submit the 'FISS/HIQA Request Form' to obtain a new RACF ID, please be sure to print your confirmation page. This will assist in locating the original request.
(Question based on April and May 2008 top phone inquiries)
Date Posted: 07/28/2008
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The FISS system has edits in place to verify correct billing of claims. The status/location where a claim begins its process is S B2500. Providers need to allow time for the claim to go through the system edits and process accordingly. If you need additional assistance, please call the customer contact center for MD/DC providers at 1-866-488-0545 and for PA providers call 1-800-560-6170.
(Question based on April 2008 top phone inquiries)
Date Posted: 03/17/2008, Date Reviewed/Revised: 07/28/2008
I need to have my FISS password reset. How can I do this?
Providers have the capability to reset their passwords. Detailed instructions are provided online. Providers having difficulty resetting their own password can call Highmark Medicare Services to have a customer service representative do it for them. If you are calling a customer service representative, please have your RACF Id and your 4 digit PIN information available when you call. The telephone number for the customer contact center for MD/DC providers to call is 1-866-488-0545 and for PA providers is 1-800-560-6170.
(Question based on April, May & June 2008 top phone inquiries)
Date Posted: 04/25/2008, Date Reviewed/Revised: 07/28/2008